Privacy Policy - iceenerge

This Privacy Policy is issued by Jilin Weijia Garment Co., Ltd. (“we”, “us”, “our”), the data controller operating website https://www.iceenerge.com. This statement explains how we collect, store, utilise and safeguard personal information of every visitor and shopper browsing our women’s clothing range: shirts, tops, midi dresses and bottoms. By visiting our website, submitting enquiries or completing checkout, you consent to the data practices outlined in this document. This policy is governed by the laws of the People’s Republic of China.

1. Information We Gather

We collect information in two separate categories: details you actively provide, and anonymous technical data automatically captured as you browse. 1.1 Information you voluntarily submit When you create an enquiry or finish checkout, you share personal data such as your full legal name, delivery address, billing details, email address, contact number, size preferences and custom notes for your apparel purchase. 1.2 Passive browsing data Our platform automatically gathers non-identifiable technical information, including your device model, operating system, browser type, IP address, pages you viewed, click paths and session duration. This data cannot be used to identify you personally. 1.3 Payment-related records We never store complete card numbers, CVV codes or wallet private credentials on our website server. All payment workflows are handled by licensed third-party cross-border payment providers. We only retain simple transaction reference IDs for order matching and refund administration.

2. How We Use Your Personal Data

We will only use collected information for legitimate business purposes linked directly to your shopping journey:

Process your clothing orders, arrange international delivery, generate tracking numbers and send shipment updates to your email inbox.
Respond to pre-purchase questions about fabric, fit and styling, and handle after-sales requests such as return applications and refund coordination.
Send optional email updates including new arrivals, styling inspiration and limited promotions. You may unsubscribe from marketing emails at any time with one click.
Identify fraudulent orders, block suspicious transactions and maintain stable website security.
Analyse aggregated anonymous browsing trends to optimise our product selection, site navigation and overall customer experience.

3. Sharing of Personal Information

We will never sell, rent or trade your identifiable personal data to unrelated marketing organisations. Only essential information will be shared with our vetted service partners, such as international logistics carriers and authorised payment processors. All these partners must sign confidentiality agreements and are prohibited from using your personal information for their own independent marketing activities. Our site may contain hyperlinks leading to external websites. After you leave iceenerge.com, we hold no responsibility for the privacy rules and data handling practices of those third-party platforms.

4. Data Storage & Erasure

We retain your order and contact information only for the period required to fulfil your transaction, resolve after-sales matters and satisfy mandatory legal record-keeping obligations. Once data is no longer needed, we securely archive or permanently erase your personal records. You can submit a request to support@iceenerge.com to ask us to delete your stored personal data. We will verify your identity before processing your application, and legal retention requirements may restrict full deletion under certain circumstances. We will reply to valid requests within 24 business hours.

5. Data Security Measures

We adopt SSL encryption technology to protect data transmission between your browser and our web server. Internal access to customer personal information is limited exclusively to team members who require this information for order processing and customer support. We perform regular security checks to discover and patch potential vulnerabilities. Please note that no online transmission or cloud storage system can guarantee absolute 100% security against unknown cyber risks. You also bear responsibility for protecting your own device and login credentials.

6. Your Rights as a Data Subject

You have the right to access the personal data we hold about you, correct inaccurate contact or address information, withdraw your consent for marketing emails, or request data deletion. To exercise these rights, send your request via our official email service@iceenerge.com. We will complete identity verification before taking action.

7. Cookies and Tracking Tools

Cookies are small text files saved on your device. Functional cookies keep your shopping cart contents and preferred language settings saved during your visit. Analytical cookies help us learn visitor behaviour so we can improve our apparel showcase and page layout. You can disable cookies through your browser settings. Turning off cookies may cause some website functions, such as cart saving, to work improperly.

8. Policy Revisions

We reserve the right to update this Privacy Policy occasionally to reflect business adjustments or updated regulatory requirements. Any revisions will be published on this page with a new “Last Updated” date. Your continued use of iceenerge.com after publication of the revised policy counts as acceptance of the updated terms.